APA
Robert Cava, . (2011). Dealing With Difficult People - how to deal with nasty customers, demanding bosses and annoying co-workers. : Jaico.
Chicago
Robert Cava, . 2011. Dealing With Difficult People - how to deal with nasty customers, demanding bosses and annoying co-workers. : Jaico.
Harvard
Robert Cava, . (2011). Dealing With Difficult People - how to deal with nasty customers, demanding bosses and annoying co-workers. : Jaico.
MLA
Robert Cava, . Dealing With Difficult People - how to deal with nasty customers, demanding bosses and annoying co-workers. : Jaico. 2011.